Frequently Asked Questions (FAQs)

Welcome to the Marine Machinex FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, feel free to reach out to our customer service team for assistance.

General Questions

1. What is Marine Machinex?

   • Marine Machinex is a premier retailer of marine equipment and accessories, offering top-quality outboard motors, welding machines, car parts, and electric/outboard accessories.

2. Where is Marine Machinex located?

   • We are located in 1650 Neptune Dr San Leandro, CA 94577, United States, but we serve customers nationwide and internationally through our online store.

3. What brands do you carry?

   • We carry a wide range of products from top brands such as Yamaha, Tohatsu, Suzuki, Mercury Outboards, Honda, and many more.

Ordering and Shipping

4. How do I place an order?

   • To place an order, simply browse our website, select the products you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

5. What are your shipping options and delivery times?

   • We offer standard and expedited shipping options for orders within the USA. Standard shipping takes 3-5 business days, while expedited shipping takes 2-3 business days. International orders typically take 5-8 business days for delivery.

6. Do you ship internationally?

   • Yes, we ship to select international countries. Please refer to our shipping policy for more information on international shipping fees and delivery times.

Payments and Returns

7. What payment methods do you accept?

   • We accept all major credit cards, bank transfers, Zelle, cryptocurrency (Bitcoin), PayPal, and Apple Pay.

8. What is your return policy?

   • Our return policy allows for returns and exchanges within 60 days of purchase, subject to certain conditions. Please refer to our returns and exchanges policy for detailed information.

Product Information

9. Do your products come with warranties?

   • Yes, many of our products come with manufacturer warranties. Please check the product descriptions for warranty information specific to each item.

10. Can I get assistance with product selection?

    • Absolutely! Our team of marine experts is here to assist you with any questions you may have about our products. Feel free to contact us for personalized recommendations and guidance.

Contact Us

11. How can I contact Marine Machinex?
    • You can reach our customer service team via email at sales@marinemachinex.com or by phone at +1 (510) 422-5090. We’re here to help with any inquiries or concerns you may have.

Still Have Questions?

If you have any additional questions or need further assistance, don’t hesitate to reach out to our customer service team. We’re here to ensure that your experience with Marine Machinex is exceptional every step of the way.

Thank you for choosing Marine Machinex!